A popular, entertaining, and insightful analysis of why some products satisfy customers while others only frustrate them. B & W photographs and illustrations throughout."This book is a joy -- fun and of the utmost importance." -- Tom Peters.
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Great condition for a used book! Minimal wear. 100% Money Back Guarantee. Shipped to over one million happy customers. Your purchase benefits world literacy!
ACCEPTABLE with noted wear to cover and pages. Binding intact. May contain highlighting, inscriptions or notations. We offer a no-hassle guarantee on all our items. Orders generally ship by the next business day. more >>
U.S. Standard:
$3.95
U.S. Expedited:
$11.95
International:
$8.99
Comments:
Noticeably read/ used. Clean & intact. Average wear to cover, pages and/or spine. We ship from Dallas within 1 business day and we LOVE our customers! No hassle satisfaction guarantee! Thank you for your business. more >>
U.S. Standard:
$3.95
U.S. Expedited:
$11.95
International:
$8.99
Comments:
Clean, Unmarked Copy, No Remainder Mark, Unbroken Spine, Minimal Wear on cover, Light Tanning on Pages , Priority Shipping 5-7 business days recommended for prompt delivery by USPS when offered to getin time for classes, Buyer responsible for verifying correct ISBN and Edition, Delivery Confirmation included on all domestic items where available more >>
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